Terms and conditions

Terms & Conditions


‘We’, ‘us’ and ‘our’ means PaintWaller Creative Decorators Ltd . ‘You’, ‘the client’, ‘the customer’, and ‘your’ means the person who requested our services and entered this contract.




1.1 Contract

The agreed final quote represents a written contract for the work to be completed at the quoted price.

            •          Any verbal agreement must be stated and written into said contract.

•          The agreement is made between PaintWaller Creative Decorators Ltd and the 

client. The client is identified as the person who requested the quotation.                       

•          PaintWaller Creative Decorators Ltd will not enter into any dialogue, accept any requests or communicate with anyone other than the client except where the client has provided written permission.

•          Accepting the quote electronically or by any means signifies a full acceptance and commitment to accept these terms and conditions.

•          Please check your quotation carefully.


1.2 Scope of quoted work

The quote written by PaintWaller Creative Decorators Ltd for the client represents the client’s requests. It is not a builder’s survey, and we will not be held liable for any task that is not included in the written quote.


1.3 Site Facilities 

The client will provide electrical power, running water and toilet facilities where reasonably possible.


1.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for the repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition and suitable for the treatment specified. Similarly, the costs of the repairs and renewals of defects that are not visible at the time of estimating will be chargeable unless allowance for such items is included.


1.5 Cancellation

In the event of cancellation by the client, the client agrees to notify PaintWaller Creative Decorators Ltd in writing or by email 28 days before the project start date. Suppose PaintWaller Creative Decorators Ltd are not notified of the cancellation. In that case, the client agrees to pay all of PaintWaller Creative Decorators Ltd’s administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of PaintWaller Creative Decorators Ltd’s administration, lost position and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within eight weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services, and the cancellation levy will apply as above.


1.6 Materials and Tools

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used appropriately as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. The client will be consulted if an exact match is not achievable. PaintWaller Creative Decorators Ltd is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows PaintWaller Creative Decorators Ltd to use these at their own risk.

Based on the surface and achieving a targeted finish, Paintwaller Creative Decorators Ltd has the right to use any paint applicators, such as roller, brush and paint sprayer!


1.7 Changes to your quote

Our quote or estimate is subject to revision. For example, suppose a customer changes their property or building after receiving a quote from PaintWaller Creative Decorators Ltd. In that case, customers must inform us of all changes made as soon as possible so that their sections can be revised. Any changes made must notify us to avoid a delay in the work until a price has been agreed for any changes.


1.8 Completion time terms

Estimated completion times are guidelines, and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to meet the scheduled appointments within the estimated time frame. Similarly, we can finish a project more quickly than estimated by employing extra resources. In this case, the price of the quote will not change.


1.9 Storage of tools

We may request that tools be left on site overnight. The client reserves the right to decline such requests.


1.10 Validity period of quotations

Quotes are valid for 28 days from the date of issue.


1.11 Damages and sub-standard workmanship

It is the responsibility of the client:

•          To remove valuable and/or fragile items from the areas to be decorated.

•          To remove pictures and other items hanging from the wall.

•          To remove electrical goods from the areas where work will be carried out.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. 

We reserve the right to refuse to move particularly heavy or bulky items if they present a higher-than-accepted health and safety risk. Where things cannot be covered or protected but could easily have been removed, we will request that they are removed before work commences. 

We cannot be held liable for damage to such items if they are not removed.

Where any doubt exists about the suitability and structural soundness of any working platform, such as a balcony, flat roof, etc., the client may be asked to provide professional evidence, such as a structural engineer’s report, before work commences. Where a top of any type/style is to be used to gain access for external decoration works, PaintWaller Creative Decorators Ltd accepts no liability for any damage caused as a result of utilising for admission during the works.

If there is breakage or damage to the property, PaintWaller Creative Decorators Ltd will notify the client immediately and set out steps to remedy the situation. Similarly, if the client is dissatisfied with any aspect of the service at the end of the job, they must inform us as soon as possible. Clients must allow PaintWaller Creative Decorators Ltd to effect a remedy using our tradespersons, and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify PaintWaller Creative Decorators Ltd in writing within 24 hours of an alleged breakage or damage caused by our employees.


1.12 Additional work

We are, in most cases, happy to do small “favours” for our clients over and above our quotations; however, this is expressly done at your own risk, and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.


1.13 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully, thoroughly covered, and/or masked. However, there will always remain a minimal risk of overspill or dust passing these precautions. In the rare event of overspill, dust or other cosmetic damage, we will ensure that it is satisfactorily cleaned.


1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form before the start of the project. In the unlikely event that we damage your property due to our negligence, you will be covered by our insurance for the total amount. However, claims we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.


1.15 Payment of quoted and fixed-price work

The client agrees to pay one-third of the payment when the project is done by %50 or above the invoice. For completed work within seven days after completion of the project. If the client is unhappy with the standard of workmanship, the correct complaints procedure, as shown in these terms and conditions, must be followed. All materials purchased for or on behalf of the client remain the property of PaintWaller Creative Decorators Ltd until payment of the final invoice by the client to PaintWaller Creative Decorators Ltd. In the event of a dispute, the client agrees to allow access to the property to a PaintWaller Creative Decorators Ltd representative to retrieve all materials that remain the company’s property. We are happy to provide invoices for businesses and individuals. However, payment is due within the time scales as stated in the Terms and Conditions and the amount, unless amended by PaintWaller Creative Decorators Ltd, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued for £15 per invoice to cover administration costs.


1.16 Completion of the project

If PaintWaller Creative Decorators Ltd deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.


1.17 Termination of the contract by PaintWaller Creative Decorators Ltd 

PaintWaller Creative Decorators Ltd will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.




2.1 Payment methods

We accept Cash and Bank transfers for the settlement of your account, we don’t accept Cheques.


2.2 Payments to tradespersons

Our staff is not permitted to accept payment – to pay for your deposit or completed job, you must pay PaintWaller Creative Decorators Ltd directly unless you have been allowed one of our directors in the office through email or our contact number; otherwise, your account will remain outstanding until PaintWaller Creative Decorators Ltd receives payment directly.

If you pay any staff member for either a deposit or completion of work, you will be in breach of your terms and conditions, and an administrative charge of £50.00 will be charged.


2.3 Payment time scales

The client agrees to pay the invoice a maximum of 7 Days after submission of the project invoice. PaintWaller Creative Decorators Ltd reserves the right to re-issue the invoice and request payment within five days of re-issue. Should the outstanding balance not be settled within five days, PaintWaller Creative Decorators Ltd reserve the right to apply an administration charge of £80.00 for each re-issue of invoices after that.


2.4 Unpaid accounts

If PaintWaller Creative Decorators Ltd cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the price of the invoice – it is, therefore firmly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.



We will never sell or otherwise pass on your contact details to any other company or third party unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also be for marketing purposes by PaintWaller Creative Decorators Ltd. Please contact us if you do not wish for your details to be used for marketing purposes.

PaintWaller Creative Decorators Ltd collects details about you from your use of our service and your visits to our website and other sites accessible from them.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and the information you provide when giving us feedback. We also monitor customer traffic patterns and site use, enabling us to improve our service.



From time to time PaintWaller Creative Decorators Ltd . run promotions and offers – these promotions and offers come with the following conditions:

•          Discount is limited to labour costs only on hourly, half-daily, and daily rate jobs.

•          Materials costs are not included in the promotion.

•          Discounts cannot be combined – one promotional discount may be used per transaction.

•          Offer periods are limited – refer to the specific promotion for the validity period.

•          PaintWaller Creative Decorators Ltd reserves the right to withdraw any offer anytime.